Frequently Asked Questions
Do you have a physical store where I can pick up my order?
You can place your order directly through our website.
You can also find our products at the following points of sale:
Riyadh:
- Carrefour
- Granada Mall
- Tala Mall
- Flamingo Mall
- Sondos
- Khurais Coming soon to all Carrefour branches in Riyadh.
- Al Marwani Herbs & Spices (Coming soon)
Madinah:
- Namaa Al Munawwarah
- Prince Mohammad bin Abdulaziz International Airport
- Al Marwani Herbs & Spices (Coming soon)
- Madinah Central Markets
- Date shops near Al-Masjid an-Nabawi
How long does delivery take?
Our deliveries are temperature-controlled.
Delivery within Riyadh takes approximately 24–72 business hours, while delivery to major cities across the Kingdom takes approximately 3–5 business days.
Is delivery temperature-controlled?
Yes. Deliveries within Saudi Arabia are temperature-controlled.
Do you ship to GCC countries?
Yes. We ship to the United Arab Emirates, Kuwait, Bahrain, Qatar, and Oman.
How long does shipping to GCC countries take?
Shipping usually takes 3–5 business days via Aramex.
Shipping through DHL will also be available soon.
Is Cash on Delivery available?
Unfortunately, Cash on Delivery is currently unavailable.
Do you ship to the United States?
Yes. Shipping to the United States and most countries worldwide is available through our Amazon store.
Our Amazon Store:
What is the best way to store dates?
Store the dates in a cool, dry place to maintain their softness and texture.
Do you offer wholesale orders and private-label products?
Yes. For wholesale orders and products customized with your own brand or logo, please contact our Sales Team via WhatsApp:
Do you accept bank transfers?
Yes. Bank transfers are available through our Bank AlJazira account only.
